Terms, Conditions, and Notices

Agreement Between Hidden Village Self Storage and Customer

Welcome to Hidden Village Self Storage (the “Website”). This Website is provided solely to assist customers in gathering information about self-storage, determining the availability of self-storage units and related goods and services, making legitimate reservations, or otherwise transacting business with self-storage space suppliers, and for no other purpose.

The terms “we,” “us,” “our,” and “Hidden Village Self Storage” refer to Hidden Village Self Storage, www.hiddenvillagestorage.com, and/or our subsidiaries. The term “you” refers to the customer visiting the Website or mobile site and/or booking self-storage unit reservations through us on the Website, by telephone, or through our agents.

This Website and related platforms are offered to you conditioned upon your acceptance, without modification, of all terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website or related platforms in any manner, you agree to be bound by this Agreement. If you do not accept all of these terms and conditions, please do not use this Website or related platforms.

We reserve the right, at our sole discretion, to change or otherwise modify this Agreement at any time without prior notice. Your continued access to or use of this Website or its related platforms after changes are posted constitutes your acceptance of the updated or modified Agreement. Please return to this page periodically to review the most current version.

Use of the Website

As a condition of your use of this Website, you represent and warrant that:

You are at least 18 years of age.
You possess the legal authority to create a binding legal obligation.
You will use this Website in accordance with this Agreement.
You will use this Website only to make legitimate self-storage unit reservations for yourself or another person for whom you are legally authorized to act.
All information you supply on this Website is true, accurate, current, and complete.
If you make a reservation or otherwise transact online with Hidden Village Self Storage, you will safeguard your login information and will supervise and be completely responsible for access to your account by anyone other than you.

We reserve the right, at our sole discretion, to deny anyone access to this Website or the self-storage units we offer at any time and for any reason, including violation of this Agreement.

Use of the Mobile Site

Hidden Village Self Storage’s mobile site is provided in the same way, for the same purposes, and under the same conditions as the Website. By accessing or using the mobile site in any manner, you agree to be bound by this Agreement. If you do not accept all of these terms and conditions, please do not use the mobile site.

SMS Messaging Program Terms and Conditions

Hidden Village Self Storage SMS Messaging Program

Program description: [Insert a brief description of the types of messages users can expect to receive when they opt in, such as reservation confirmations, access or account updates, customer-service communications, and other messages related to their self-storage services.]
You can cancel the SMS service at any time. Just text “STOP” to the short code or telephone number from which you receive messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, reply with the keyword “HELP” for more assistance, or get help directly at [Insert support email address or toll-free number].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive [Insert expected message frequency]. If you have questions about your text or data plan, contact your wireless provider.
If you have questions regarding privacy, please read our [Privacy Policy]([Insert privacy policy link]).

Use of Digital Call Records

Hidden Village Self Storage uses technology that records incoming telephone calls. If you initiate a call to one of our tracked telephone numbers, we may, at our discretion, create a digital audio recording of the call. We have established procedures intended to protect the privacy of callers in connection with call-recording services and to comply with applicable laws, regulations, and governmental or self-regulatory guidelines.A voice alert is played at the beginning of each call to notify callers that the call may be recorded. We use call recordings for quality assurance, customer service, and data-tracking purposes.If you choose to continue the call after receiving the recording notification, you expressly acknowledge and agree that:

Our employees, contractors, officers, agents, authorized representatives, or other trusted third parties may listen to a recorded call on our behalf.
Recording, transcribing, monitoring, analyzing, and archiving calls may include reporting and archiving personal and non-personal data related to those calls.
You are responsible for determining, in advance and in your sole discretion, whether participating in a recorded call is appropriate and lawful for you. You may choose not to be recorded or may end the call.
Hidden Village Self Storage will have no liability with respect to call recordings or their contents, including personal information you provide or comments you make during a call, to the fullest extent permitted by applicable law.

Prohibited Activities

The content and information on this Website, including, but not limited to, the prices and availability of self-storage units, as well as the infrastructure used to provide that content and information, is proprietary to us or our suppliers and providers. You may make limited copies of your self-storage reservations and related documents for self-storage units booked through this Website. However, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell, or resell any information, software, products, or units obtained from or through this Website.

Additionally, you agree not to:

Use this Website or its contents for any commercial purpose.
Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.
Access, monitor, or copy any content or information on this Website using any robot, spider, scraper, or other automated means, or any manual process, for any purpose without our express written permission.
Violate restrictions in any robot-exclusion headers on this Website or bypass or circumvent other measures used to prevent or limit access to this Website.
Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
Deep-link to any portion of this Website, including the rental path or any self-storage-related information, for any purpose without our express written permission.
“Frame,” “mirror,” or otherwise incorporate any part of this Website into another website without our prior written authorization.

Supplier Rules and Restrictions

Separate terms and conditions apply to any reservation and rental of self-storage units that you select. Please read those separate terms and conditions carefully.

You agree to abide by the rental terms and conditions imposed by any self-storage space supplier with whom you choose to deal, including payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding the availability and use of rates, products, or units. Some third-party providers offering certain services or activities may require you to sign a liability waiver before participating in the service or activity they offer.

You understand that any violation of a supplier’s rules and restrictions may result in cancellation of your reservation, denial of access to the applicable self-storage unit, forfeiture of any money paid for the reservation, and/or our debiting your account for costs we incur as a result of the violation.

Website Copyrights

If you believe in good faith that materials hosted by us infringe your copyright, you or your agent may send us a written notice that includes:

Clear identification of the copyrighted work you claim has been infringed.
Clear identification of the material you claim is infringing and information that will allow us to locate that material on the Website, such as a link to the allegedly infringing material.
Your contact information so that we can respond to your complaint, preferably including an email address and telephone number.
A statement that you have a good-faith belief that the material claimed to be infringing is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Trademarks

Hidden Village Self Storage trademarks, service marks, graphics, and logos used in connection with this Website are trademarks or registered trademarks of Hidden Village Self Storage or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Hidden Village Self Storage or third-party trademarks.

Indemnification

You agree to defend, indemnify, and hold harmless Hidden Village Self Storage, its contractors and licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including legal fees, arising out of your use of the Website or services, including, but not limited to, your violation of any representation or warranty contained in this Agreement.

Notices

Notices regarding this Website should be sent to:

Hidden Village Self Storage 2794 SOM Ctr Rd Willoughby Hills, OH 44094

We will review and address all notices that comply with the applicable requirements above.

We suggest that you consult your legal advisor before filing a notice or counter-notice. You may be liable for damages if you make a false claim of copyright infringement.