Privacy Policy

We value your interest in Hidden Village Self Storage and respect your concern about privacy. To help you understand our policies and your options, this Privacy Policy explains what information we collect when you visit our website and related platforms, how we use and share it, and the safeguards we have in place to protect it. This policy may be updated from time to time, so please check periodically for changes.

Information Collected by Hidden Village Self Storage

General Information

We receive and store information you enter on our website or provide to us in any other way. This includes information that can identify you (“personal information”), such as your first and last name, telephone number, postal and email addresses, and billing information, including credit card number, cardholder name, and expiration date. We may also request information about your self-storage unit rental preferences.

You may choose not to provide information to us. However, most of the information we request is required for you to reserve a self-storage unit, sign up for a discount, participate in a survey or contest, ask us a question, or initiate another transaction on our website.

Proxy Information

When you make a reservation for someone else through this website, we may request personal information and self-storage unit rental preferences about that individual. You should obtain the individual’s consent before providing us with their personal information or rental preferences. Access to view or change that information will be available only through your account.

Information from Other Sources

We may periodically obtain personal and non-personal information about you from affiliated entities, business partners, and independent third-party sources and add it to our account information. Examples include updated delivery and address information, purchase history, and demographic information.

Automatic Information

We automatically collect certain information about your computer or device when you visit this website. For example, we may collect your IP address, web browser software, and referring website. We may also collect information about your online activity, such as the units you view and the buttons you click. We collect this information to help customize your experience and prevent or detect fraud.

Cookies and Other Web or Mobile Technologies

Cookies are small data text files that may be stored on your computer’s hard drive if your web browser permits. This website uses cookies to:

Recognize your browser as a previous site visitor;
Customize content based on what you click or access; and
Measure and research the effectiveness of our features and offerings.

The “Help” portion of the toolbar on most browsers explains how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you refuse to accept cookies, some features of our website may not function properly.

Other Web or Mobile Technologies

We may use local shared objects, sometimes referred to as “Flash cookies,” or web beacons, which are tiny graphics with a unique identifier placed into the code of a web page. We use these technologies to monitor traffic patterns and improve user experiences. Like cookies, these technologies can access personally identifiable information only as permitted by your browser settings and the information you provide to us through this website.

Call Recording

We have established procedures to protect the privacy of callers and call recipients in connection with call-recording services and otherwise comply with applicable laws, regulations, and governmental or self-regulatory guidelines. We may create digital audio recordings of incoming telephone calls. These recordings may be played, replayed, transcribed, monitored, analyzed, and archived by employees, contractors, officers, agents, authorized representatives, or other trusted third parties of Hidden Village Self Storage. The content may include personal and non-personal information related to the call.

How We Protect Your Information

We want you to feel confident using this website to reserve self-storage units, and we are committed to protecting the information we collect. Although no website can guarantee complete security, we have implemented administrative, technical, and physical security procedures designed to help protect the personal information you provide to us.

We use a variety of security measures. Only authorized employees may access personal information, and they may do so only for permitted business functions. We use encryption when transmitting sensitive personal information between your system and ours, and we employ firewalls and intrusion-detection systems to help prevent unauthorized access. Following a transaction, private information such as credit card information and telephone numbers will not be stored on our servers except as needed to complete or support authorized business purposes.

Underage Restrictions

This is a general-audience website and does not offer services directed to children. If we receive a request from a child whom we know to be under 13, we will use any personal information provided by the child solely to respond once to the child’s request and then delete the information. If we otherwise gain actual knowledge that a child under 13 has provided personal information to us, we will promptly delete it.

How Information May Be Used or Shared

We use sensitive billing information, such as cardholder name, credit card number, and expiration date, to complete the self-storage reservation or other transaction you request at our facilities.We may use other information about you to:

Provide the products and services you request;
Provide booking confirmations and updates;
Manage your account, including processing bills and providing rent notifications or property updates;
Communicate with you and respond to your questions and comments;
Measure interest in and improve our products, services, and website;
Notify you about special offers and products or services that may be of interest to you, subject to applicable law and your choices;
Customize your experience with this website;
Solicit information from you, including through surveys;
Resolve disputes, collect fees, or troubleshoot problems;
Prevent potentially prohibited or illegal activities;
Enforce our Terms of Use; and
Carry out other purposes described to you at the point of collection.

Mobile Information Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors that provide support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

This website may share your information in the following circumstances:

Trusted third-party vendors. We may share information with vendors that provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, survey or contest distribution, and fraud prevention. We may also authorize vendors to collect information on our behalf as necessary to operate website features. Vendors may access or collect information only as needed to perform their functions and may not share or use it for any other purpose. They are required to follow data-security practices appropriate to the services they provide.
Business partners. We may share information with business partners with whom we jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved because its name will appear either alone or with ours. If you choose to access an optional service, we may share information needed to provide that service. We do not control the privacy practices of these third-party business partners.
Referring websites. If you were referred to this website from another site, we may share limited information about you with the referring website. We do not control the referring website’s use of your personal information and encourage you to review its privacy policy.
Legal and safety purposes. We may disclose information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; as otherwise required by law; or when we believe disclosure is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities or to protect the rights, property, or safety of Hidden Village Self Storage, this website, our customers, or others.
Corporate transactions. We may share information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Corporate affiliates. We may share information with companies within our corporate family as permitted by applicable law and this policy.

Other than as described above, we will notify you when personal information about you will be shared with third parties and, where required, provide you with an opportunity to opt out.

We may also share aggregate or anonymous information with third parties. For example, we may share website visitor and self-storage rental statistics. This information does not identify you personally and may be used to develop content and services that we believe may be of interest to our customers.

You may choose not to provide information to us, although certain information may be required to book self-storage or use particular features of this website.

Reviews, Comments, and Other Submissions

We appreciate hearing from you. By submitting content to this website by email, postings on this website, or otherwise—including self-storage service reviews, photographs, videos, questions, comments, suggestions, ideas, or similar content (collectively, “Submissions”)—you:

Grant Hidden Village Self Storage and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform the Submissions throughout the world in any media now known or later developed; and
Grant Hidden Village Self Storage, its affiliates, and its sublicensees the right to use the name you submit in connection with the Submission, if they choose.

You acknowledge that we may attribute your comments or reviews, such as by listing your name and hometown with a review, at our discretion. You also grant us the right to pursue legal remedies against any person or entity that violates your or our rights by breaching this policy. We take no responsibility for, and assume no liability arising from, Submissions posted or submitted by you. If you do not agree to these terms, please do not submit content to this website.

You are solely responsible for the content of your Submissions. You may not post or transmit to or from this website:

Any unlawful, threatening, libelous, defamatory, obscene, pornographic, or otherwise objectionable material or content that violates rights of publicity or privacy or violates any law;
Any commercial material or content, including solicitations of funds, advertising, or marketing of goods or services; or
Any material or content that infringes, misappropriates, or violates any copyright, trademark, patent, or other proprietary right of a third party.

You are solely liable for damages resulting from a violation of these restrictions or any other harm resulting from your posting of content to this website. Hidden Village Self Storage may use, publish, or remove any content you submit without notice. If you submit more than one review for the same self-storage service, only your most recent submission will be eligible for use.

Contact

Notices regarding this website should be sent to:

Hidden Village Self Storage 2794 SOM Ctr Rd Willoughby Hills, OH 44094

We will review and address notices that comply with the policies above.

We suggest that you consult your legal advisor before filing a notice or counter-notice. You may be liable for damages if you make a false claim of privacy violations.